Account Deletion
You can delete your Jummall account and the data associated with it at any time. This page explains the options available and what happens to your data after deletion. If you only want to stop receiving emails, you can unsubscribe instead from any of our marketing emails without deleting your account.
Option 1 — Delete your account in the app
The fastest way to delete your account is directly from the Jummall mobile app:
- Open the Jummall app on Android or iOS.
- Tap Account at the bottom of the screen.
- Tap Settings, then Privacy & security.
- Tap Delete my account.
- Confirm the action and enter your password.
- You will receive a confirmation email once deletion is complete (within 72 hours).
Option 2 — Request deletion by email
If you cannot access the app, send a deletion request from the email address registered with your account to:
Include the subject line "Account deletion request" and the following details in the body:
- Full name on the account
- Email address registered with the account
- Phone number registered with the account (if any)
- A short statement confirming you want your account permanently deleted
For security, we may ask you to verify your identity before processing the request. Your account and associated data will be deleted within 30 days of receipt of a verified request.
What data is deleted
When your account is deleted, the following data is removed from our systems:
- Profile information (name, email, phone, profile photo)
- Saved addresses and payment methods
- Wishlist, cart, search history, and browsing history
- Reviews and ratings you have posted (where deletion does not affect other users' rights)
- In-app chat messages and notifications
- Marketing preferences and subscription data
- Device and analytics identifiers tied to your account
What data we are required to retain
Certain data must be retained for limited periods to comply with Nigerian tax, financial, and regulatory obligations, or to resolve disputes:
- Order and transaction records (invoices, payments, escrow releases, refunds): retained for 7 years as required by Nigerian tax law. These records are anonymised where possible and held securely.
- Fraud-prevention and abuse signals: retained for up to 5 years to protect Jummall and other users from repeat offenders.
- Records of legal claims or disputes: retained for the duration of the claim plus the statutory limitation period.
- Vendor records (if you sold on Jummall): tax and regulatory records retained for 7 years; payouts and 1099-style reporting retained as required by law.
What happens to pending orders
For your protection (and the protection of other users), your account cannot be deleted while you have:
- Active orders not yet delivered or confirmed
- Pending escrow releases
- Open disputes or refund requests
- Outstanding seller payouts (if you are a vendor)
Once these items are resolved, we will proceed with your deletion request. If you want us to cancel pending orders as part of your deletion, mention this in your request and we will work with the affected vendors.
Reactivation
Once your account is deleted, it cannot be reactivated. If you want to use Jummall again in the future, you will need to register a new account.
Questions
If you have any questions about account deletion or our data practices, contact us:
Jummall
Email: support@jummall.com
Phone: +234 905 599 9998
Lagos, Nigeria
For more information, see our Privacy Policy and Terms of Use.